Outside the marginals

A commentary on the politics that followed the UK 2010, 2015 & 2017 elections

Checkouts and Mobiles

Sainsbury’s says it welcomes the debate about etiquette sparked by one of its checkout workers refusing to serve a customer who was talking on her phone.
BBC News Website 5 July 2013 Sainsbury’s welcomes debate on phone use after checkout row

The supermarkets cannot have it both ways.  If they expect us to queue like cattle at their checkouts, it is quite reasonable for us to make or receive mobile calls whilst waiting.  Having kept us waiting it is then unreasonable for the check-out operator to expect us to rudely cut-off our call when they are ready to check-out our shopping.

If the supermarkets don’t like this they should ensure that their tills are sufficiently staff to avoid long waits.  Then we will not have wasted time that we will seek to fill with something productive.


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